Warranty and Repair Service for Prometheus Humidors

Please return the humidor directly to Prometheus Service Center for the warranty and repair service.

Your Prometheus humidor has passed all of the demanding tests and inspections set by Prometheus Quality Control. Prometheus International, Inc., the manufacturer, warrants the mechanism and construction of your Prometheus humidor to be free of mechanical defects under normal use.

Warranty:
If your Prometheus humidor has any mechanical and construction defect due to manufacturing fault, Prometheus will repair the mechanism or construction of your Prometheus humidor at no charge for the period of 90 days from the retail purchase date. However, you must pay for the postage to send your humidor to Prometheus Service Center. The 90-day Prometheus warranty for humidor covers mechanism and construction only and exclude any damage resulting from accident, misuse, tampering or abuse. The outer finish of your humidor is not covered under this warranty. In order to preserve the aesthetics of the outer finish, please do not put any objects such as coins and keys on top of your humidor.

Repair Service:
If you would like us to repair your humidor damaged by accident, misuse, tampering or abuse, please send your repair request to us by e-mail (prometheus@prometheuskkp.com) or facsimile (1-323-869-9288) in order to get a return authorization from Prometheus service center before you return your humidor to us. Upon receipt of your humidor, Prometheus Service Center will contact you with the repair charge to get your repair authorization.

How to Send Your Humidor for Warranty and Repair Service:
To obtain warranty or repair service, you must get a return authorization from Prometheus Service Center by e-mail (prometheus@prometheuskkp.com) or facsimile (1-323-869-9288) before you return your humidor to us. Once you obtain the return authorization, please package the humidor well so that it will not be damaged during the transition. Also, return your humidor to Prometheus Service Center with information on your return address (the address to which we should return your humidor after the warranty or repair service) with your e-mail address, fax or day time telephone number.

Prometheus Service Center
6231 Bandini Blvd.
Commerce, CA 90040-3113, U.S.A.
Facsimile: (323) 869-9288

We recommend that you send your humidor to Prometheus Service Center insured and with a proof of delivery. Prometheus Service Center will not be responsible for lost, late, damaged, misdirected or postage-due mail.

WARNING: Warping of Your Humidor Lid
Prometheus stands behind its humidors and if a Prometheus humidor has any manufacturing defect, Prometheus will repair it at no charge according to its warranty. However, if the lid of the humidor warps due to improper maintenance by its dealers or consumers, the warped lid will not be covered by Prometheus Humidor Warranty.

In order to prevent the lid of the humidor from warping, do not place the humidor under direct sunlight or track/spot lighting. Moreover, if your humidor experiences dramatic temperature changes, the lid of the humidor will also warp. During the winter months, you must not keep your humidor next to heater and during the summer months, prevent your humidor from being exposed to extreme sunlight.

Dealers and collectors must display humidors closed and by laying their felted bottom surface flat on the horizontal shelf. They must not display humidors open or lay one humidor on top of the other. Otherwise, the humidor lid will warp.